REGIONAL OPERATIONS

One security platform. A workspace that adapts to where you operate.

Country Packs keep the core DEFENDR OS workflow consistent while surfacing the integrations, business identifiers, tax terminology, addressing, licences, permits, and standards records that matter in each market.

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COUNTRY PACKS

Designed around how security integrators actually work locally.

Choose your operating country during registration. DEFENDR OS configures a regional starting point automatically, and administrators can refine it later.

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United States

Alarm dealer, central-station, permit, UL, field-service, and U.S. accounting workflows.

Municipal alarm permit tracking — Track customer permit numbers, authority, jurisdiction, status, and renewal dates.
UL certificate workspace — Record certificate references, expiration dates, service notes, and audit-ready supporting records where applicable.
ASAP-to-PSAP readiness — Maintain monitoring-center readiness notes and integration references for eligible alarm monitoring operations.
State licensing reminders — Track company and staff licensing records with expiration warnings by jurisdiction.

Alarm.comSecurityTraxResideo AlarmNet 360Affiliated MonitoringSedonaOffice / SedonaAPIBold Group

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Canada

Canadian monitoring, ULC recordkeeping, bilingual customer workflows, provincial tax, and address tools.

ULC certificate tracking — Track applicable ULC certificate references, renewals, inspections, and service documentation.
Canadian tax profile — Store GST/HST and optional PST/QST registration details for company workflows.
Bilingual customer records — Set English or French customer communication preference and maintain bilingual document workflow notes.
Province-aware licensing — Track company and individual licence records by province or territory.

Alarm.comArmstrongs MonitoringCanada Post AddressCompleteXeroFieldHubQuickBooks Online

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Australia

Australian field-service, accounting, ABN, Inner Range, security licensing, and GST workflows.

ABN / ACN business profile — Store Australian business identifiers and connect ABN Lookup when API access is configured.
Security licence expiry tracking — Track company and individual security licence records by state or territory.
GST-ready workspace — Use AUD, GST terminology, and Australian date/address presentation throughout company workflows.
Integrator field-service connectors — Surface ServiceM8, Simpro, Inner Range, Xero, MYOB, and other Australia-relevant integrations first.

ServiceM8SimproInner Range / IntegritiAustralian ABN LookupXeroMYOB

LOCAL BY DEFAULT

Country selection changes the workspace, not just a currency symbol.

Integration marketplace

Local providers are surfaced first while universal accounting, automation, payment, and API connectors remain available.

Compliance workspace

Track company and technician licences, certificates, insurance, permits, authority references, expiry dates, and reminders.

Regional finance

Use local operating currency, configurable GST/HST/PST/QST/Sales Tax terminology, reusable tax profiles, and tenant-specific invoice tax lines.

Addresses & language

Use local state/province/territory and postal terminology plus customer language preferences. Canada can use native AddressComplete lookup when connected.

AUSTRALIA

ABN verification and Australian field-service workflows.

Australian companies can configure ABN Lookup and verify business records from the Country Pack workspace. ServiceM8 private API-key connectivity can export DEFENDR OS customers and jobs into ServiceM8.

CANADA

Canadian addresses, ULC records, taxes, and bilingual customer preferences.

The Canada pack adds province-aware records, Canadian tax-profile support and an AddressComplete connector. When connected, customer and job forms can retrieve formatted Canadian addresses without exposing the provider API key in the browser.

Create a Canadian workspace →

UNITED STATES

Dealer, monitoring, permitting, UL, and field-service operations in one place.

The U.S. pack surfaces security-industry connectors and adds municipal alarm permit records, licensing reminders, UL program recordkeeping, and monitoring integration readiness workflows.

GLOBAL / OTHER

Outside these markets? Start global and configure your own regional rules.

The Global pack keeps universal connectors, local currency/timezone configuration, custom compliance records, and developer APIs without forcing U.S., Canadian, or Australian terminology.

GLOBAL PLATFORM · LOCAL WORKFLOW

Build a DEFENDR OS workspace around your market.

Choose your country at signup and start with a regional security-integrator setup on day one.

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Third-party integrations may require separate subscriptions, API credentials, dealer relationships, or provider approval.